Last updated: September 2026
This Privacy Policy explains how Anyang Hengyou Co., Ltd. (“Hengyou Chemical”, “we”, “us”) collects, uses, shares and protects personal information when you visit this website or send us a business enquiry. By using this website you acknowledge the practices described below.
1. Who we are
Anyang Hengyou Co., Ltd. is responsible for the personal information collected through this website. If you have any question about this policy or how your information is handled, contact us at sales@hengyou-chem.com.
2. Information we collect
Information you give us. When you use our inquiry, quotation or sample request forms, or contact us by email, phone or WhatsApp, we may collect:
- your name, company name and job title;
- contact details such as email address, phone or WhatsApp number and country;
- details of your request — products of interest, grade, quantity, destination, application and any message or documents you send us.
Information collected automatically. When you browse the website, our servers and cookies may record technical information such as your IP address, browser and device type, pages visited, the page that referred you, and the date and time of your visit.
We do not intentionally collect sensitive personal information. Please do not include it in the forms or messages you send us.
3. Cookies and analytics
Cookies are small files stored by your browser. We use:
- Essential cookies needed for the website to work, stay secure and load quickly;
- Analytics cookies, where analytics tools are enabled, to understand in aggregate how visitors use the website (for example which pages are viewed most) so we can improve it.
Embedded content from other websites, such as videos or maps, may set its own cookies under that provider’s policy. You can block or delete cookies in your browser settings; some parts of the website may then not work as intended.
4. How we use your information
We use personal information only for legitimate business purposes, namely to:
- respond to your enquiry and prepare quotations, samples and technical or compliance documents you request;
- manage orders, shipping and documentation, and our ongoing business relationship with you;
- operate, secure and improve the website;
- send occasional product or company updates where you have agreed to receive them or where this is otherwise permitted — you can opt out at any time;
- comply with legal, tax, customs and accounting obligations.
Where the EU/UK General Data Protection Regulation (GDPR) or similar laws apply, we rely on the following legal bases: taking steps at your request before entering into a contract, performing a contract, our legitimate interests in running and developing our business, compliance with legal obligations, and your consent where required (for example for non-essential cookies or marketing messages).
5. How we share information
We do not sell your personal information. We share it only where necessary with:
- service providers that host this website or provide email and IT services to us, acting on our instructions;
- logistics providers, freight forwarders, customs brokers and inspection agencies, where needed to deliver samples or orders;
- professional advisers such as lawyers and accountants;
- public authorities, where required by law or to protect our legal rights;
- a successor business, in the event of a merger, acquisition or reorganisation.
6. International transfers
We are based in China. Information you submit is processed in China and in the countries where our service providers operate, which may have different data protection laws from your country. Where required by applicable law, we take appropriate steps to protect personal information that is transferred internationally.
7. How long we keep information
We keep personal information only for as long as necessary for the purposes described above — including responding to your enquiry, maintaining our business relationship and meeting legal, tax or accounting requirements. After that it is deleted or anonymised. Technical logs are kept for a limited period for security and troubleshooting.
8. Security
We use reasonable technical and organisational measures, such as encrypted connections (HTTPS) and restricted access, to protect personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and receive a copy;
- have inaccurate information corrected;
- have your information deleted;
- restrict or object to certain processing, including direct marketing;
- receive your information in a portable format;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with your local data protection authority.
To exercise these rights, email sales@hengyou-chem.com with the subject “Privacy request”. We may need to verify your identity before responding, and we will respond within the time required by applicable law.
10. Children
This website is intended for business users and is not directed at children under 16. We do not knowingly collect personal information from children.
11. Links to other websites
This website may link to websites operated by others. We are not responsible for their content or privacy practices; please read their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version is always published on this page, with the date of the last update shown at the top.
13. Contact us
Anyang Hengyou Co., Ltd.
Email: sales@hengyou-chem.com
